FAQ
Frequently Asked Questions (FAQ)
1. Do you have a physical store I can visit?
No, we are an online-only store based in Victoria, Australia. At this stage, counter collection or in-person pickup is not available.
2. Can I collect my order in person?
No, we currently do not offer counter collection or local pickup. All orders are shipped directly to your nominated address.
3. What if I can't find the part I'm looking for on your website?
If you can’t find the part you're after, please contact us with the details (make, model, year, part description). We can often source parts through our extended supplier network, even if they’re not listed online.
4. Do you ship Australia-wide?
Yes, we offer nationwide shipping across Australia, including all metro and regional areas.
5. How long will my order take to arrive?
Shipping times vary depending on your location and the availability of the part. Most in-stock items are dispatched within 1-2 business days.
6. Can I track my order?
Yes, once your order has been dispatched, you’ll receive a tracking number via email so you can monitor its progress.
7. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other secure online payment methods.
8. Do you offer returns or refunds?
Yes, we have a Returns Policy in place. If you’ve received the wrong item or there’s an issue, please contact us within 14 days of delivery. T&Cs apply